Help Center

Find answers to common questions and get support for Princeton Publishers

Getting Started

Learn how to create an account, browse publications, and make your first purchase.

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Account & Billing

Manage your account settings, subscriptions, and payment information.

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Troubleshooting

Common issues and solutions for accessing content and managing your account.

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Getting Started

How do I create an account?

Click the "Register" button in the top navigation. Fill in your details including name, email, and password. Verify your email address to activate your account.

How do I browse and purchase publications?

Browse our collection on the homepage. Click on any publication to view details. Select your subscription plan and click "Subscribe" to make a purchase.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and debit cards. All payments are processed securely through our payment partners.

How do I access my purchased content?

After purchase, access your content through "My Library" in your account dashboard. All purchased publications are available for reading via our Android App hosted on the Google Play.

Account & Billing

How do I update my account information?

Go to your profile settings by clicking on your profile picture in the top right. You can update your name, email, password, and profile photo.

How do I manage my subscriptions?

Visit the "Subscriptions" section in your account to view active subscriptions, cancel renewals, or upgrade your plan.

Can I get a refund?

We offer a 30-day money-back guarantee for all subscriptions. Contact our support team if you're not satisfied with your purchase.

How do I download my receipts?

Access your order history in the "Orders" section of your account. Click on any order to view and download the receipt.

Troubleshooting

I can't log into my account

Try resetting your password using the "Forgot Password" link. Make sure your email address is correct and check your spam folder for reset emails.

I can't access my purchased content

Ensure your subscription is active. Try logging out and back in. If the issue persists, contact our support team with your order number.

Payment was charged but I don't see my content

This usually resolves within a few minutes. If you don't see your content after 15 minutes, contact our support team with your payment confirmation.

The website is loading slowly

Try refreshing the page or clearing your browser cache. If the issue continues, it might be a temporary server issue - please try again later.

Still Need Help?

Our support team is here to help you with any questions or issues.

Response time: Within 24 hours